Frequently Asked Questions
Get to know the Owl + Lark difference in the comfort of your own home with our 101 night trial.
If the mattress is not for you, we can arrange a free collection.
Once your mattress arrives you have 101-nights to decide if its right for you.
If you decide it is not working for you, simply email us at contact@owllark.com and we will arrange a free collection.
Once the mattress is back with us we will process a full refund as long as the mattress isn’t stained or damaged.
For full terms, please see click here.
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• Use your existing credit: VISA or Mastercard
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• You choose 3, 6, or 12 instalments
We provide a ten year Warranty with our mattresses.
What it covers:
- Manufacturing defects and physical imperfections
- Damage resulting from faulty workmanship
- Deterioration of the condition of the mattress not attributed to normal wear and tear
- Excessive sagging
What it does not cover:
- Normal wear and tear normal softening as the mattress settles
- Damage due to improper use or mishandling of the product
- Damage resulting from abuse of the mattress such as burns or stains
- Damage resulting from an “act of god”
- Damage to mattress handles, especially where these are used to bear weight. The handles are cosmetic and not intended to bear the full weight of the mattress.
For full details of our Warranty please visit owllark.com/terms-of-sale
Delivery
Get to know the Owl + Lark difference in the comfort of your own home with our 101 night trial.
If the mattress is not for you, we can arrange a free collection.
Mattresses take approximately 7-10 working days.
- A more accurate ETA can be found at checkout.
- Our courier partner will contact you after your order is placed to arrange a delivery date that’s right for you.
Bedding & accessory products take approximately 1-3 working days
- Orders before 4pm are dispatched same day
Yes, our courier partner will contact you with a potential delivery date and you can liaise directly with them.
If you need to delay your delivery for weeks or even months, that’s no problem. Just let us know.
Yes, our thoughtful two-man delivery team will bring your new mattress inside, unpack it and takeaway any packaging.
They can also take away your old mattress for recycling for an additional charge (£50).
Mattress
Get to know the Owl + Lark difference in the comfort of your own home with our 101 night trial.
If the mattress is not for you, we can arrange a free collection.
Owl + Lark mattresses offer a unique combination of comfort and support.
Supple top layers offering deep comfort, but then you are caught by underlying support.
On a scale of 1-10, we would suggest our mattresses are between 7 and 8.5 or Luxury firm.
Our mattresses come rolled up in a reusable canvas bag (perfect for spare bedding).
Our Airsilk™ mattress is 30cm thick so most sheets will fit.
Our original mattress is substantially deeper than a normal mattress – around 39 cm (15 inches).
For this reason we recommend either:
- Extra deep fitted sheets: these have the same size and width to cover the surface of the mattress but they have extra material to fully cover the sides of the mattress too.
- Flat sheets one bed-size up
Email us
If you would like to speak to us via email please complete the form below and we will get back to you.
