We still offer an installation service for customers that are unable to install a heavy mattress themselves. If you do not require this service, we will conduct a no-contact delivery by leaving the mattress by your front door.

For all deliveries:

• Our fulfilment centre and delivery drivers have substantially increased their cleaning protocols.
• Our mattresses are stored in airtight packaging, and have been unopened for over least 6 weeks. According to latest WHO guidance and medical advice, this virtually eliminates the possibility of any contamination of the mattress itself.
• We disinfect the exterior packaging of the mattress before delivery.
• Strict-enforcement of self-isolation protocols if a member of staff feels unwell, following the government’s advice.
  
  

For installation services:

• We adopt strict physical distancing measures during delivery and ask that drivers and customers keep well apart, ideally in separate rooms.
• Our drivers wear protective disposable surgical masks and use alcohol-based hand-sanitizer before, during and after delivery.
• We will not request physical signatures on documentation.
  
  

We offer a bespoke service and discuss and agree on the delivery protocol with each customer.